When an item is out of stock, a similar product will be substituted unless you’ve specified otherwise. Product availability is subject to what’s in stock at your local Walmart. And you can’t select items that weigh 50 pounds (22.7 kg) or more on delivery orders - which is inconvenient at times because it requires me to make a trip to the store when we need these items. However, Walmart+ doesn’t allow you to purchase bagged ice. Many other goods are also available, including kitchen appliances, dinnerware, home decor items, and food storage containers. You can also choose from an array of fresh fruits and vegetables, including conventional and organic varieties. Using the website or app, you can easily shop for many types of meats, eggs, dairy products, canned goods, condiments, grains, seasonings, snacks, frozen foods, prepared products, and supplements. Walmart+ offers a wide selection of foods and products. I’ve always found it much easier and more convenient to communicate with Walmart’s customer service via email rather than to call the store directly, and I haven’t had any trouble getting my issues resolved. However, I can imagine that it could happen more frequently in larger areas with more delivery customers or even in smaller, more rural counties with limited delivery drivers.įinally, there are some poor reviews regarding customer service. While I’ve had a few late deliveries, it hasn’t been a huge problem for me. Several reviewers have also experienced frequent delays with receiving their orders. I’ve never had any major issues with the substitutions I’ve received, though I have gotten one or two that have left me scratching my head (for example, a bag of frozen meatballs as a substitute for frozen chopped steak). Unfortunately, Walmart doesn’t have a way for you to communicate the types of substitutions you’d like to receive if one of your items is unavailable. Many customers complain about the quality of substitutions. This isn’t surprising, as the experience with Walmart+ can vary significantly from store to store and may depend on the individual employee who assembled your order.
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